At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.


sxswAt Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.


sxswVirginia Heffernan interviews artist James Powderly at the 2009 SXSW Interactive Festival, where they discuss issues of new technology as art and protest.


sxswPeople are often dumb, so how can crowds be wise? James Surowiecki laid the groundwork in his book, "The Wisdom of Crowds." In this solo presentation, Derek Powazek will apply those ideas to the web, concentrating on how to design websites that empower people to work together to create something...


sxswUsing a poetry slam format, each panelist will present a five-minute poem or story about how their organization has successfully implemented a social media strategy experiment and how they considered the ROI. The audience will have ample opportunity to ask questions and respond.


sxswEmcee Baratunde Thurston is an editor for The Onion, frequently performing and providing witty political commentary for popular destinations such as Jack & Jill Politics, The Huffington Post, DailyKos and on his own site baratunde.com. He has even been named "someone I need to know" by Barack Obama.


sxswVirginia Heffernan interviews artist James Powderly at the 2009 SXSW Interactive Festival, where they discuss issues of new technology as art and protest.


sxswThe transition from physical to virtual spaces means that there is less opportunity to physically interact in public spaces. Historically public spaces were used for celebration, today they are used for anonymous mobile calls. We would like to explore the ways in which the tangible aspect of...


sxswFinance 2.0: Money Management to Save this Generation - The country's economy sucks, especially for young people. New sites give unprecedented financial insight and unique ways to save. Their founders promise the resulting changed relationship between people and their financial future will lead...


sxswThis panel brings together academics and game designers to fight out the future of the MMO interface. Should text continue to be the default way that people communicate in virtual worlds? Is the spoken word more natural and more laden with emotional cues, or more destructive of the magic circle?


sxswThe 'no-spec' movement has long held sway in the design community but the web has created a new model for design that allows a freer exchange of ideas and inspiration and more ways to enter the design profession than ever before. What does social creativity look like?


sxswUser-centered design was born in the 1980s, amidst a world filled with frustration with blinking VCR clocks and computer command lines. Up until this time, developers focused on making the devices work, giving little heed to how they'd be used. Terms like "user friendly" and "easy to use,"...


sxswUser-centered design was born in the 1980s, amidst a world filled with frustration with blinking VCR clocks and computer command lines. Up until this time, developers focused on making the devices work, giving little heed to how they'd be used. Terms like "user friendly" and "easy to use,"...


sxswSocial networks will be like air, in that they will permeate everything that we do online AND offline. We'll look at the underlying technologies that will make this possible, how it will evolve, and the business models that will support it. Presented by Charlene Li, Thought Leader of Altimeter...


sxswJust as early filmmakers struggled to break free from the conventions of live theater, after 10+ years Web designers are still trapped in the structures of the past. Forget pages, linear text and other archaic vestiges of design's print ancestry; the separation of content from presentation has...


sxswWhile many assert that "privacy is dead," the complex ways in which people try to control access and visibility suggest that it's just very confused. Rather than throwing the baby out with the bath water, let's discuss people's understanding and experiences of privacy and find ways to 2.0-ify it.


sxswThe Hat Game, a pervasive game at South by Southwest Interactive, has taken the delegates by storm. The game, presented in association with Chinwag and UKTI, challenges players to track down a GPS-enabled hat, and abscond with it for hours at a time. Erm, I believe that's my hat...


guardiangamesblogOn Saturday, March 14, 2009 Jim Coudal, Coudal Partners, Brendan Dawes and filmmaker Gary Hustwit spoke to SXSW Interactive attendees about creativity. You can now catch excerpts from this dynamic discussion on the SXSW YouTube Channel. In their panel, "Creative: Show the Path, Not the...


sxswEmcee Baratunde Thurston announces the categories and winners of the SXSWi 2009 Web Awards.


sxswThe MIT Professor describes why games are great learning tools, and how new gaming paradigms can change the educational system.


guardiangamesblogThe indie developer offers top tips for indie games developers


guardiangamesblogtrustseo.com People are often dumb, so how can crowds be wise? James Surowiecki laid the groundwork in his book, "The Wisdom of Crowds." In this solo presentation, Derek Powazek will apply those ideas to the web, concentrating on how to design websites that empower people to work together to...


MiamionlinemarketingThis talk covers the future of brand and design innovation in an increasingly fragmented world. It's not a discussion on new or emerging technologies, but rather a conversation about new and emerging mindsets.


threadwordSome sights and sounds from the 2009 South by Southwest Interactive conference in Austin Texas shot between March 12th to 18th. More SXSWi @ johnbiehler.com


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